Preparation

You are probably creating a presentation for the Financial Ombudsman Service for the first time. There is no reason that you would know how to approach the task ahead of you, what to include, what points to emphasise and how to do it.

Flaxmans have the knowledge and experience to get straight to the heart of the matter. Gaining the respect of the Financial Ombudsman for a clear and effective complaint, right from the start.

Preparation, Preparation, Preparation

  1. Before the Financial Ombudsman Service accepts your insurance claim dispute case, you must have followed your insurance company’s complaint procedure. How you make your complaint to the insurance company can influence what happens later with the Financial Ombudsman Service.

Flaxmans know the ropes.

2. There are strict deadlines for each phase of a complaint.

Flaxmans will manage your case and ensure it doesn’t fall out of time.

3. Depending on the outcome of your formal complaint we will advise you of the pros and cons of going to the Financial Ombudsman Service. It may not be your best option.

Flaxmans will guide you.

4. The words, phrases and clauses in an insurance policy do not tell the whole story. Insurance practice and law can influence the meaning of the terms of the policy and knowing how that works can be the turning point of an insurance claim dispute.

Flaxmans has a thorough knowledge of insurance practice and how to use it to its best advantage.

5. There are occasions when appointing a solicitor to challenge an insurance claim dispute is preferable to relying upon the Financial Ombudsman Service. This requires expert knowledge and understanding of the issues at stake.

Flaxmans has that knowledge.

6. Our knowledge and experience of the complex world of insurance is second to none.